Costa Rica continues to position itself as one of the most important destinations for the establishment of Shared Services for foreign and local companies.

With the implementation of Robotics Process Automation (RPA) a form of business process automation technology the country takes close to 40% of the Latin American market competing with Brazil, regional leader in this technology, Mexico, Colombia, Argentina and Uruguay. Shared work between humans and robots is a way to potentially reduce costs and errors, and to improve productivity and quality.

According to the Costa Rican Investment Promotion Agency (CINDE) more than 10 thousand new jobs were created in the service sector between 2016 and 2017 and 22 new projects are now operating, this involves companies such as Intel, Amazon, Walmart, DHL, Bridgestone, Bayer, Roche among others.

CINDE has also highlighted that the human talent found in Costa Rica is one of the factors that allows the growth of this sector, along with the stability climate, health and education conditions as well as privileged location.

“The geographic location of the country is an essential point, being right in the middle between North America and South America, makes operations more fluent, it has an efficient telecommunication infrastructure, although there is always room to improve”, commented Mario Tucci founder of MVD Consulting during the Shared Services LatAm Seminare which took place last year in Costa Rica.

It is estimated that so far only 30% of the companies in the service sector use RPA which means there are still a lot of companies that have not began their automation process and there is a big opportunity to expand the shared services business in the country.